Here is the complete updated Privacy Policy. Replace everything on that page with this:
PRIVACY POLICY
Last updated: May 7, 2026
Innovative Windows & Glass Inc. 4320 Anthony Ct #14, Rocklin, CA 95677 Phone: 916-964-5277 Email: beau@innovativewg.com Website: https://www.innovativewindowsandglass.com
SUMMARY OF KEY POINTS
This Privacy Policy describes how Innovative Windows & Glass Inc. collects, uses, and shares your personal information when you visit our website or contact us for services.
1. WHAT INFORMATION DO WE COLLECT?
We may collect the following information:
- Name
- Phone number
- Email address
- Physical address
- Location data
- Browser and device information
- IP address
- Pages visited and time spent on our website
- Call recordings when you contact us by phone
- SMS opt-in consent records and timestamps
2. HOW DO WE USE YOUR INFORMATION?
We use your information to:
- Respond to your inquiries and provide services
- Send appointment reminders and service updates
- Send marketing and promotional communications to those who have opted in
- Process and fulfill service requests
- Improve our website and services
- Comply with legal obligations
- Maintain records of your communication preferences and consent
3. SMS COMMUNICATIONS AND OPT-IN
Innovative Windows & Glass Inc. operates an SMS messaging program. The following terms apply to all SMS communications:
Opt-In: By checking the SMS consent checkbox on our contact form at innovativewindowsandglass.com/contact-us, you explicitly consent to receive SMS text messages from Innovative Windows & Glass Inc. at the phone number provided. Consent is not required to purchase our services.
Types of Messages: We send two types of SMS messages:
- Non-marketing messages including appointment confirmations, service reminders, quote follow-ups, and customer service communications
- Marketing and promotional messages including special offers and announcements
Message Frequency: Message frequency varies based on your interactions with our business.
Opt-Out: Reply STOP at any time to unsubscribe. You will receive a confirmation message and no further messages will be sent.
Help: Reply HELP for assistance or contact us at beau@innovativewg.com or 916-964-5277.
Rates: Message and data rates may apply depending on your mobile carrier and plan.
No Sharing Statement (CRITICAL): No mobile information, phone numbers, or SMS opt-in consent data will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.
Supported Carriers: AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
4. DATA SECURITY PRACTICES
We implement commercially reasonable security measures to protect your personal information including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication
- Regular security assessments
- Employee training on data protection
- Breach notification procedures in accordance with applicable law
No method of transmission over the internet is 100% secure. While we strive to protect your information we cannot guarantee absolute security.
5. DO WE USE COOKIES AND TRACKING TECHNOLOGIES?
Yes. We use cookies and similar tracking technologies including Google Analytics to monitor website traffic and usage. Cookies we use include:
- Essential cookies required for the website to function
- Analytics cookies to understand how visitors use our site
- Marketing cookies to deliver relevant content
You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information see our Cookie Policy at https://www.innovativewindowsandglass.com/cookie-policy
6. DO WE COLLECT CALL RECORDINGS?
Yes. Calls to our business may be recorded for quality assurance and training purposes. By calling us you consent to recording in accordance with California law.
7. DO WE SHARE YOUR INFORMATION?
We do not sell your personal information. We may share information with:
- Service providers who assist in operating our business and are contractually obligated to maintain confidentiality
- Legal authorities when required by law
- Business successors in the event of a merger or acquisition
We do not share your personal information with third parties for their own marketing purposes.
8. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information for as long as necessary to provide services, comply with legal obligations, and maintain SMS consent records as required by carrier and regulatory guidelines.
9. YOUR RIGHTS AND CHOICES
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw SMS consent by replying STOP
- File a complaint with a supervisory authority
10. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)
As a California resident you have the right to:
- Know what personal information we collect and how it is used
- Request deletion of your personal information
- Opt out of the sale of your personal information
- Non-discrimination for exercising your rights
To exercise your rights contact us at beau@innovativewg.com or 916-964-5277.
11. GOOGLE ANALYTICS
We use Google Analytics to analyze website traffic. Google Analytics may collect information such as your IP address, browser type, and pages visited. For more information visit https://policies.google.com/privacy
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated date.
13. CONTACT US
For privacy related questions or requests contact:
Innovative Windows & Glass Inc. 4320 Anthony Ct #14, Rocklin, CA 95677 Phone: 916-964-5277 Email: beau@innovativewg.com
